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Computer Repair from PCIQ
Network Help Ltd
My name is William, my idea for Network Help as a business is to keep things small and manageable, you deal with me, you call me, I do the support, i do the work.
Honest, direct, simple. I make sure you understand it, and you can manage it, the better you feel about it, the better it will work for you.
My business plan is simple, 20 clients, thats it. That means you get 1 Day a month of my time. Personal contact, so if there is a problem, I talk to you, and you are aware I am helping another client. In todays world we all need to work with each other to survive.
Do you know what is happening on your network? I have designed a system that will monitor your network, and provide me with the ability to manage your network, even when your Internet connection is down.
Network Help, my philosophy is simple. The less you need me the better I am at doing my job. Lets face it, the less you need support, the better.
Why Change IT Support Providers? - I do not tie you into a 12 month contract
I can do a like for like quote, if you provide me with exactly what services your current IT support company provides. Not changing providers just because they have current knowledge of your systems is not enough. In today's world for modern day businesses, other factors have to be taken in to account. Do you know what you should be expecting as standard from your current IT provider? Let Network Help advise on what you should be getting?
Technical Documentation
If you have a Project, or Software and you are constantly having to answer the same questions, and give the same instructions then I might suggest that your User Guides need to be made more readable, more user friendly. A better system for your FAQs, something that is geared for the user and not for the techno user.
I have years of experience in writing User Guides and Manuals, I am published in physical and PDF format, contact Network Help, and we will give your users the help they need.
I will document the things you need to know about your network, your email, your internet, then you will have a manual of what to do if a problem occurs, you'll hardly need me.
Business Support Solutions
Depending on the size of your business there are these methods of support contract.
Monthly visit only - £250 (Monthly)
We set a schedule where by I come and visit your site once a month for 1 full day, and I will answer/resolve all computer questions, check your Server do system updates etc.
Do you always have problems with speed? A monthly visit to clean up your network, remove spyware and speed up your machines, defrag the harddrives, do disk checks, just once a month will increase productivity, and reliability. All problems caught before they happen.
Remote Network Management - £150 (Monthly)
I visit your site once every 3 months, doing a full audit and system check-up. All other work is done remotely, you leave your machines on over night and all system are checked problems resolved.
Total Network Management - £500 (Monthly)
I supply you with a single machine with my own installation and system which plugs into your network, from there I run monitoring software as well as an internal asset management system which watches your network, you can email me or call and I will be able to remote to this machine to provide you with support. Some support will be direct to your Desktop if required.
This system will contain a complete asset register of your network, as you provide the details, and any new installations are added as installed. A complete register of your systems and network, this Data remains on your site.
Confidentiality Guaranteed
I can help you with procurement of hardware and software, I operate an open book policy for all purchases made on behalf of customers. I can help with infrastructure implementation, support, and project management on an ongoing basis.
